joya1 Privacy Policy

Section 1

Scope of Data Collection

joya1 collects only the information that is essential for delivering our services properly. We never ask for irrelevant or excessive data.

1.1 Registration and Identity Information

The information you provide when creating an account includes:

• Your full name
• Date of birth (for age verification — only those aged 21 or above may become members)
• Active email address
• Mobile number
• Username and password

1.2 Financial Transaction Information

During deposits and withdrawals, we record information about the type, amount, and method of each transaction. Our accepted payment methods are bKash, Nagad, Rocket, and bank transfer. This information is used for financial security and fraud prevention.

1.3 Technical and Device Information

Information collected automatically when you use our platform includes:

• IP address and device type
• Browser and operating system information
• Page visits, session duration, and navigation patterns
• Data collected through cookies and similar tracking technologies (see Section 6 for details)

Section 2

Purpose of Data Use

Collected data is used only for the legitimate purposes listed below. joya1 never sells your information to third parties.

• Account management: To create, verify, and manage your account.
• Service delivery: To process bets, run games, handle transactions, and provide customer support.
• Age and identity verification: To prevent unauthorised access and to comply with regulations.
• Security and fraud prevention: To prevent account hacking, fraud, and money laundering.
• Communication: To send important updates, transaction confirmations, and support-related messages.
• Responsible gaming: To identify possible problem gambling patterns and provide timely support.
• Platform improvement: To analyse user experience and raise service quality.

Section 3

Data Sharing and Third Parties

joya1 does not transfer your personal information to third parties. However, some relevant data may be shared in the limited circumstances below:

3.1 Service Partners

We work with trusted technology partners for tasks such as payment processing, technical infrastructure, and data analytics. These partners receive only the information needed to perform their specific service and are contractually bound to meet our privacy standards.

3.2 Legal Obligations

If we are required by law or court order to disclose information, we may do so. In such cases we will make every effort to notify you in advance where possible.

3.3 Business Restructuring

In the event of a future merger, acquisition, or business transfer, collected data may be transferred. The new owner will also be required to protect the data under the terms of this policy.

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joya1 never sells or rents your information for advertising purposes or commercial gain.

Section 4

Technical Data Security Measures

To ensure the security of your information, joya1 employs multiple layers of technical and organisational measures.

• SSL/TLS encryption: All data exchanged between your browser and our servers travels through encrypted channels.
• Password hashing: Your password is never stored directly; only a one-way cryptographic hash is kept.
• Access controls: Only authorised staff can view specific user data.
• Regular security audits: Routine technical reviews are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Multi-layered technology is used to protect servers from external attacks.

While complete security on the internet can never be guaranteed, joya1 follows the highest industry standards and makes every effort to protect your information.

Section 5

Data Retention Period

joya1 does not keep your data longer than necessary. Retention periods are determined according to the following policy:

• Active accounts: Necessary data is retained for the entire period your account remains active.
• Closed or inactive accounts: Even after an account is closed, financial and identity-related data may be retained for a defined period as required by regulations.
• Marketing communications: Data used for promotional communications is deleted when you withdraw your consent.
• Transaction history: Transaction records may be retained long-term for financial audit purposes.

Section 6

Cookies and Tracking Technologies

The joya1 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help make our website more functional and personalised.

6.1 Types of Cookies

• Essential cookies: These are required to maintain your login state and ensure security.
• Functional cookies: These help remember your preferred language, theme, and settings.
• Analytical cookies: These are used to understand which pages are visited most and to improve our service.

6.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

Section 7

Your Rights

You have several important rights regarding your personal information. joya1 respects these rights and acts on them as quickly as possible.

7.1 Right to Access

You can request a full account of what data we hold about you, where it is stored, and how it is used.

7.2 Right to Rectification

If any of your information is inaccurate, you can request a correction. You also have the option to update certain details yourself through your account settings.

7.3 Right to Erasure

In certain circumstances you can request that your data be deleted. However, if there are legal reasons or unresolved financial matters, immediate deletion of all data may not be possible.

7.4 Right to Object to Processing

You can withdraw your consent to marketing communications at any time and stop receiving promotional messages.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us through the contact details below. We will process your request as quickly as possible.

Section 8

Protection of Minors

joya1's services are intended only for those aged 21 or above. We do not knowingly collect information from any minor. Age is verified at the time of account registration. If we are informed that a minor has provided their information, we will immediately delete that data and close the associated account. Parents and guardians are encouraged to stay aware of their children's online activity.

Section 9

International Data Transfers

Our servers and technical infrastructure may be located in various countries. As a result, your data may be transferred outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the destination country.
• The necessary contractual safeguards for data transfer are in place.
• Transferred data remains protected under the terms of this privacy policy.

If you would like more details about data transfers, please contact us.

Section 10

Policy Changes and Updates

joya1 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Sending a notice to your registered email address.
• Displaying a special announcement on the website.
• Updating the "effective date" of the new policy.

If you continue using joya1 after a revised policy is published, it will be assumed that you have agreed to the new terms. We recommend visiting this page regularly.

Section 11

Responsible Gaming and Data Connection

joya1 is committed not only to the security of your account but also to your overall wellbeing. To support responsible gaming, we analyse patterns in your gaming behaviour. If any concerning trends are detected, we may automatically send alerts or place limits on your account.

This analysis is carried out entirely for your protection, not for advertising or commercial purposes. To learn more about responsible gaming, please read our Responsible Gaming page.

Section 12

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. joya1's customer support team is available seven days a week, twenty-four hours a day — in both Bengali and English.

We aim to process all requests as quickly as possible. For complaints, we will review the issue thoroughly and provide you with a detailed response.